Capacity Building

Empowering Tourism in the area of Prizren: Online Sales Channels Workshop

In two days workshop on Using Digital Sales Channels/Booking, Airbnb, TripAdvisor, participants were able to learn theoretical: about the importance of online booking engines in the modern travel market, Getting to know the functionalities of Booking, Airbnb and TripAdvisor Good examples of practices from the global market, content creation, providing value-added service. Through practical work creating or improving profiles on Booking, Airbnb and Trip Advisor together with a mentor participants where actively engaged by sharing ideas and questions.

Navigating On line Sales Channels Workshops for Tourism Service Providers from Serbia and B&H

The two-day workshop wqs focused on the rural tourism service providers (rural households, degustation centers, eco-villages, rural households, and other providers in rural tourist facilities or for those who intend to be engage in rural tourism) with the aim to build capacity and to improve business in rural area.

Workshop: Customer relations organized in Ohrid

The main goal of the training was to present the modern market approach and how to build up a brand in the market in order improve their business performances. Participants gained knowledge about the importance of added value of services and the importance of building good relations with each consumer, following their requirements and modern market trends.

Workshop: Using digital sales channels/Booking, Airbnb, TripAdvisor, Niksic, Montenegro

Throughout the two-day training, participants had the opportunity to gain a deeper understanding of utilizing digital sales channels such as Booking, Airbnb, and TripAdvisor. They also had the chance to create, improve, and present both successful and less successful examples of booking profiles. Valuable feedback, as well as further advice, was generously shared with all participants to help them enhance their digital marketing strategies. 

Our team and participants at the Customer relationship training in Tara National Park

Customer relations training aimed at presenting the modern market approach, modern customers' behavior and needs and the importance of building the relationship with the customers as well as retaining them.

Workshop Using digital sales channels organized in Shkoder, Albania

Within the two-day training nineteen participants had an opportunity to learn more about using digital sales channels/Booking, Airbnb, TripAdvisor. Also, they learned to create, improve and present the good and not so good examples of booking profiles.